Recall Details For: 2014 MERCEDES BENZ B-CLASS ELECTRIC
NHTSA CAMPAIGN NUMBER - 19V787000
- RUNNING SEQUENCE NUMBER: 151177
- NHTSA CAMPAIGN NUMBER:19V787000
- VEHICLE/EQUIPMENT MAKE: MERCEDES BENZ
- VEHICLE/EQUIPMENT MODEL: B-CLASS ELECTRIC
- MODEL YEAR: 2014
- MFR CAMPAIGN NUMBER : 2019120008
- COMPONENT DESCRIPTION: COMMUNICATION
- MANUFACTURER THAT FILED DEFECT/NONCOMPLIANCE REPORT: Mercedes-Benz USA, LLC.
- BEGIN DATE OF MANUFACTURING: 20120120
- END DATE OF MANUFACTURING: 20161006
- VEHICLE, EQUIPMENT OR TIRE REPORT: V
- POTENTIAL NUMBER OF UNITS AFFECTED: 24226
- DATE OWNER NOTIFIED BY MFR: 20191223
- RECALL INITIATOR (MFR/OVSC/ODI): MFR
- MANUFACTURERS OF RECALLED VEHICLES/PRODUCTS: Mercedes-Benz USA, LLC
- REPORT RECEIVED DATE: 20191101
- RECORD CREATION DATE: 20191104
- REGULATION PART NUMBER:
- FEDERAL MOTOR VEHICLE SAFETY STANDARD NUMBER:
DEFECT SUMMARY: Mercedes-Benz USA, LLC. (MBUSA) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (eCall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. For a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/RMISC-19V787-4620.pdf
CONSEQUENCE SUMMARY: An inaccurate vehicle location may delay emergency responders, increasing the risk of injury.
CORRECTIVE SUMMARY: MBUSA has initiated an Over the Air (OTA) remote update. MBUSA will also notify owners, and dealers will check software for a successful OTA or update the communication module software as needed, free of charge. The recall began December 23, 2019. Owners may contact MBUSA customer service at 1-800-367-6372. MBUSA's number for this recall is 2019120008.
RECALL NOTES: Owners may also contact the National Highway Traffic Safety Administration Vehicle Safety Hotline at 1-888-327-4236 (TTY 1-800-424-9153), or go to www.safercar.gov.
UNIQUE COMPONENT NUMBER: 000100407001991028000001419
